CALL US 01622 844 255
Cart 0

Privacy Policy

Your privacy is important to us and DECO Enterprises Ltd ("we", "us", "our") is committed to keeping your information secure. This Privacy Policy is provided to help you better understand how we collect and use your information.

This policy is effective as of May 25th, 2018.

What information do we collect?

We collect information about you when you provide it to us and when you use DECO Enterprises Ltd, as described below.

Information you provide to us

We collect information about you that you provide to us:

Basic Account information: If you register for a DECO Enterprises Ltd account, we collect your name (optional) and e-mail address.

Payment information: If you sign up for a DECO Enterprises Ltd account, we collect your payment information.

Communications with us: If you contact us via the contact us page, e-mail or social media, this information is collected.

Information we collect automatically

We also collect some information automatically:

Logs: Like most services, we log access to our services in log files. This data includes date and time of access, IP address, browser user agent and the page visited.

Usage information: We collect information on how you are using DECO Enterprises Ltd.

Cookies / Web storage: We use cookies and web storage (i.e. localStorage/sessionStorage) for the sole purpose of preserving state. For example, to remember who you are logged in as, or to remember where you are in performing a task.

How do we use this information?

We use the information mentioned above:

To provide and personalise DECO Enterprises Ltd: We use your information to provide services to you (e.g. monitoring alerts) and to personalise your DECO Enterprises Ltd experience.

To communicate with you about DECO Enterprises Ltd: We use your contact information to send you e-mail directly relating to DECO Enterprises Ltd (e.g. account validation, ordering). If you have opted-in, we also send you other non-essential DECO Enterprises Ltd e-mail (e.g. Newsletter, Tips and Insights, Promotions). You can change your communications settings from the user settings page.

To resolve customer support issues: When you contact us for support, we may use your information to help resolve your problem.

To improve DECO Enterprises Ltd: We use usage information and customer feedback to identify issues with DECO Enterprises Ltd and make improvements to the service.

To monitor and prevent security issues with DECO Enterprises Ltd: We use logs and usage information to monitor for suspicious or fraudulent activity.

Do we share this information?

We do not share, sell, rent or trade your private personal information with third parties ever.

How do we store and secure this information?

Information storage and security

No service is 100% secure, but we work hard to ensure that we use best security practices when processing your information. Your information is stored as long as necessary at the following locations:

General account and report information: Shopify (online shop), Xero (accounting)

Payment information: Payment Sense (UK)

We do not store credit card information or any other sensitive information on our own servers.

Update and deletion of information

The following data can be accessed and updated:

General account information: Your Name, E-mail and communication preferences can be accessed and updated from the user settings page. 

If you would like to update/delete specific data or completely delete your account, please contact us. Note that we may need to retain certain information for record keeping purposes.

Changes to this Privacy Policy

We may make minor changes to our Privacy Policy from time to time without notice. We will post details of the changes in the Change log section below and we encourage our users to review these changes to stay informed. If you disagree with the changes to this Privacy Policy, you will need to stop using DECO Enterprises Ltd and request an account deletion.

How to contact us

If you have any questions or comments regarding this Privacy Policy, please contact us via our contact form or by mail:

DECO Enterprises Ltd
Unit 10 Warmlake Business Estate
Maidstone Road
Sutton Valence
ME17 3LQ